BUDGETING & INVOICING
We manage and monitor your budget for the duration of your NDIS plan by maintaining financial records, producing regular statements and ensuring payments are made in accordance with your NDIS plan in an efficient manner – all whilst keeping you in the loop.
INDEPENDENCE & ACCOUNTABILITY
We are a registered NDIS Plan Manager with a trained team dedicated to assist you to manage the financial aspects of your plan. You will be given the freedom to choose how we contact you to discuss your plan, as well as being able to review your budget at any time.
CHOICE & FREEDOM WITH YOUR FUNDING
We support you by helping align your NDIS plan funds with your goals to achieve desired outcomes. Our team works collaboratively with you so that you understand the funds available within your plan and provide advice about how to draw on this funding to achieve your goals.
Why Choose a Plan Manager?
- Independent management of your plan
- Take the hassle out of budgeting and payments
- Expert advice tailored to your plan
- Ensure you’re getting the most out of your funding
Get the most out of your funding with a registered NDIS Plan Manager
Feedback, Complaints & Incidents
We encourage feedback and bringing complaints to our attention – it is how we learn and improve the services we deliver. We manage and respond to complaints consistent with the NDIS (Complaints Management and Resolution) Rules 2018.
INCIDENTS
We manage Incidents consistent with the NDIS (Incident Management and Reportable Incidents) Rules 2018.
PREVENTING INCIDENTS
We will take all reasonable steps to prevent, respond to, resolve, and (where relevant) report any incidents or harmful situations involving a person with disability. We will promptly address any concerns we identify, or are brought to our attention, that may impact on the quality and safety of the supports we deliver.
DEAL WITH INCIDENTS WHEN THEY OCCUR
We address incidents immediately wherever possible, or as soon as we become aware of them. We keep a register of incidents that is reviewed every six months as part of our risk management process.
INVESTIGATE WHY THEY HAPPENED
We investigate incidents to find out why they happened and prevent similar incidents in the future.
REPORT TO THE COMMISSION (WHERE REQUIRED)
We will notify the NDIS Quality and Safeguards Commission of incidents as required by the NDIS (Incident Management and Reportable Incidents) Rules 2018.
MAKE CHANGES TO PREVENT SIMILAR INCIDENTS IN THE FUTURE
If we can improve the way we do things to prevent future incidents we will do so.
COMPLAINTS
If you wish to provide feedback or make a complaint about Advanced Finance Group’s staff or services contact:
- 👤 André Barkhuizen, Director
- 📞 +61 (0) 497 432 090
- 📧 andre@advancedfinancegroup.com
If you are not happy with how we respond to your complaint you can complain to the National Disability Insurance Agency:
CONTACT INFORMATION
ADVANCED FINANCE GROUP
6 Dippel Street, Middle Ridge
Toowoomba QLD 4350
+61 (0) 497 432 090
Advanced Finance Group 